Technical Support
Troubleshooting and Inspection
We're here to help. Sometimes things go terribly wrong, even with the best intentions. But fear not, we will always help when needed. Should you require technical troubleshooting or repair assistance, please fill in the form below and provide us with your order number* / sales invoice number* , serial number* and with the other details required. Our support staff will respond as soon as possible.
Servicing and Maintenance
Is your espresso machine or coffee grinder in need of servicing or a good tune-up? We hate the thought of anyone going without their morning espresso, so we're here to help. Once we receive your machine, we complete the work with manufacturer-supplied OEM parts, and then fully test your equipment to ensure that it is working properly before it heads out the door to you. Our servicing is a general maintenance that can also reveal any underlying issues that may present themselves as a costly repair down the line. During servicing, we will also assess, diagnose and recommend any repairs to your machine that fall outside of the servicing check list.
Repair and Fixing
Due to liability reasons, we do not offer troubleshooting or repair support over the phone or via email, unless we directly support the machine's warranty. It's difficult to assess the cause of issues without seeing the machine, so we do not provide any estimates for repair until we have the equipment in our workshop and can fully diagnose the issue and resolution. We DO NOT repair machines / grinders that we do not sell or that are modified (aftermarket PIDs installed, etc.).
**All services are BY APPOINTMENT ONLY (walk-ins not accepted). Please fill in the form below and a member of our support staff will respond as soon as possible.
For third party servicing and repair request are subjected to availability. We reserve the right, in our sole discretion to refuse any third party service requested.
We kindly thank you for your patience and understanding in allowing us to serve you safely.