At Lamarsa Coffee, all sales are final. We do not offer refunds or exchanges unless the item delivered is defective, damaged upon arrival, or not as described. In such cases, please contact our customer service within 48 hours of receiving your item.

Exceptions may be made on a case-by-case basis and are subject to review. All approved exchanges or resolutions are at the sole discretion of Lamarsa Coffee and must meet the following conditions:

• The item must be unused and in its original packaging.
• Proof of purchase must be provided.
• Shipping fees (if any) are non-refundable.

Note: Please keep proof of purchase for verification. Each return request is handled on a case-by-case basis.

We reserve the right, at our sole discretion, to amend this Return and Exchange Policy at any time without prior notice.

Please notify us within 48 hours of receiving your item, along with photos and order details. We will assist you as quickly as possible.

All machines include a 1-year limited warranty covering manufacturer defects. Warranty duration and coverage may vary by product type or brand.

Wear-and-tear items are not covered under the warranty, including rubber gaskets, O-rings, shower screens, grinder burrs, and similar parts. The warranty also does not cover defects or malfunctions resulting from misuse, abuse, improper maintenance, failure to follow operating instructions, or use with incompatible equipment.

Yes, we have a dedicated after-sales support team. You can schedule servicing through our website or via WhatsApp.

Contact our customer service team with your order number, and we’ll assist you as soon as possible.