How do I place an order?
1. Select your item, choose the quantity, then click ‘Add to Cart.’ For large or wholesale orders, please email us for a quote.
2. A pop-up will confirm your item has been added to cart. Click ‘View Cart’ to review your order, add special instructions if needed, then proceed to checkout.”
3. Key in your promo code (if applicable) in the cart and select ‘Apply.’
4. Enter your shipping details, then click ‘Continue to delivery method’ to choose shipping, same-day delivery, or self-pick-up. See ‘Shipping / Self Collection Info’ below.
5. Proceed to payment after reviewing your details. Pay via credit card or manual payment (bank transfer, e-wallet, PayLater). An order confirmation email will be sent once your order is placed.
6. Orders with confirmed payment received before 12PM will be processed the same day. Orders placed after 12PM will be processed the next working day.
What payment methods are available?
We accept payment by:
- Online Credit card (Visa & Mastercard)
- Online instalment plan payment
- Direct bank transfer
- e-Wallet Payment (Touch 'n Go Pay, GrabPay)
- In-store credit card payment (Visa & Mastercard, AMEX)
- In-store instalment plan payment
- Cheque Payment
- Cash
- BNPL (Atome)
Click here for more information about our payment methods.
Can I cancel or amend my order?
Order cancellations or changes are subject to the order status. For urgent requests, please contact us at +6012 672 6892.
Which shipping partners are used?
Our shipping partners are NinjaVan, GDex, DHL eCommerce, SF Express, DHL Express, FedEx.
Do you ship internationally?
We ship across Malaysia and throughout Southeast Asia. For orders outside Malaysia, please email us at contact@lamarsacoffee.com for a shipping quote.
When will my order be processed and shipped?
Orders placed before 12PM on working days (Monday–Friday) will be processed the same day. Orders placed on Saturdays, Sundays, or public holidays will be processed on the next working day. Once your order ships, you’ll receive a confirmation email with tracking information.
For in-store pickup, you can collect your order at our retail store from Monday–Friday, 9:30AM–6:00PM. Please wait for a ‘pickup ready’ email before coming (orders are usually ready the same day).
Need your order today? Click here for more information about our Same Day Delivery service.
We have a wide range of items for demo, including espresso machines, coffee grinders, and barista accessories, so you can explore and try them all!
How do I arrange for a demo?
Please email us beforehand at contact@lamarsacoffee.com to let us know when you’re coming, and we’ll prepare accordingly.
How long is a typical demo session?
Each session usually lasts 30–45 minutes, depending on the machine you’re interested in.
At Lamarsa Coffee, we strive to ensure every customer is satisfied with their order. If your goods do not meet your expectations, please contact us within 48 hours of receiving your items. The sooner we hear from you, the better we can address any issues.
Can I request a refund or exchange my items?
All sales at Lamarsa Coffee are final. We only accept returns or exchanges for items that are defective, damaged, or not as described, if reported within 48 hours of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Shipping fees are non-refundable. Each case is reviewed individually, and Lamarsa Coffee reserves the right to update this policy at any time.
Click here for more information.
My item arrived damaged or incorrect. What should I do?
Please notify us within 48 hours of receiving your item, along with photos and order details. We will assist you as quickly as possible.
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